Shipping & Returns

If the customer makes an order whose value exceeds the minimum set for his country of delivery or via a campaign in place, the shipment will be made for free.
If the customer does not receive the order and is returned to Superdecor but is interested in resending it, even if the item exceeds the minimum value, shipping costs will be charged.

Shipping costs vary by country/destination. Shipping charges for the Superdecor Online Shop vary according to the following table:

Superdecor Online Store undertakes to deliver all orders between 2 to 6 working days (Portugal Continental), after your order confirmation. If the delivery time is too long, please contact our Custom Service through the e-mail or through Whtasapp, and we will solve your problem as soon as possible.

Deliveries are made from Monday to Friday, through 8 am to 19 pm. We do not deliver at weekends or holidays. We cannot guarantee deliveries to PO.

In case you are note at home to receive your order, the carrier will leave a warning note at your mail box with the agency contact so you can call and schedule a new delivery, or you can pick up the package at the post office near you.

Delivery time depends on the destination of the order.

- Continental Portugal and Spain Peninsular: next 2 working days after dispatch
- Madeira Island: between 5 and 14 business days after shipment
- Azores Islands: between 4 and 14 working days after dispatch
- Remaining destinations between 5 to 8 business days after shipment.

In specific campaigns or in periods of higher volume of orders, such as "Black Week" or in Festive seasons, orders may suffer both a delay in shipping (leaving our exchange), staying longer in the "In Separation" state or in delivery "In Transit".
Superdecor appreciates the understanding of its customers for the situations described above that may prevent orders from being delivered on time.

Changes or returns are only accepted if:

1. The product is intact;

2. The product must be completed (if accompanied by accessories);

3. Products cannot be accepted in case they show signs of use or damage; 

4. Returns cannot be made in the stores.

If for any reason our product does not entirely meet your expectations, you may change or return within 45 days.

To initiate online the request for change or return of your order, you must:

1. Log in your account
2. Go to “Orders History”
3. Select the order and products you want to Change or Return
4. Click in Return/Change and follow requested steps. 

Changes or returns in Superdecor are always free of charge.
In Portugal returns with pickup at your address are free of charge.

For pickups at your home address it’s not possible to confirm a fixed timetable. For this reason, returns imply an availability on the part of the client to be present at the indicated address in an extended period, being able to choose only the morning or the afternoon.
Esta recolha é gratuita apenas para o primeiro agendamento. These return is only free of charge for the first time they are schedule.

In case we verify that the pickup was not made due to absence of the customer, the following pickups will be entirely from the responsibility of the customer (cost 3.99€).

Outside Portugal, Returns must be sent to:

Superdecor – A/C Loja Online
Rua dos Limites nº 75, 4500-486
Silvalde | Espinho
PORTUGAL

If, eventually, the shipping package is damage, you must check is contents at the delivery moment and submit the complaint to the carrier. In the next 24h, you have to contact the Custom Service Superdecor, by the e-mail info@superdecor.pt , or by number. +351 227 335 256.

Refunds are not accepted in case the product is damage by incorrect packaging of the order by the transport company, being that, the customer has always do the necessary checkup in both packaging and on the product.

The same is applied in case you receive a packaging in good conditions but the product inside damage.

The Customer Service will evaluate your situation and initiates an investigation process. You should also carry out the photographic registration of the damages on the packaging or the product and attach to your complaint.

Remark: Whether in case of damages in the transport, loss of the order, or even in the impossibility of delivery, the Custom Service Superdecor can take until 14 working days to confirm the occurrence. During this period no refund can be made.