Deliveries and Returns

1. Delivery Methods

 

You have many delivery methods namely: home delivery / workplace or delivery to Superdecor Physical Store (Portugal only). When placing the order, you can select the most convenient method. The available delivery method may vary, please confirm the country of destination.

 

As a result of the sanitary measures to combat Covid-19 in force in Portugal, the delivery option at Loja Superdecor is currently temporarily suspended.

 

2. How to get free shipping

 

If the customer places an order whose value exceeds the minimum defined for his country of delivery or via an existing campaign, the shipment will be made at no cost, that is, free of charge.
If the customer does not receive the order and is interested in sending it back, even if the item exceeds the minimum value, postage will be charged.

 

3. Shipping and Delivery Times

 

Shipping costs vary according to the country / area of destination and apply to all products except custom products, such as carpets or all products that require production time, where the product preparation time extends from 5 to 10 days delivery time.

 

Destination	Shipping Cost	Delivery time* (Avg)
Continental Portugal	3.99€ Free for orders over 75€	2 a 6 working days
Portugal Islands	20€ Free for orders over 150€	7 to 14 working days
Spain	6€ Free for orders over 75€	3 to 8 working days
Baleares Ilands(Spain)	30€ Free for orders over 150€	5 to 10 working days
Canary Islands (Spain)	50€ Free for orders over 200€	7 to 14 working days
France / Italy	20€ Free for orders over 150€	4 to 10 working days
Europe (other countries)	25€ Free for orders over 200€	5 to 10 working days
Superdecor Store Delivery	Free	2 to 8 working days

*Depending on product availability. In the event that the desired item is not in the central internal stock, an order will be placed with the physical stores, which may change the estimated delivery time. The values shown correspond to average data achieved under normal circumstances. In periods of special campaigns these periods can be exceeded. If this period is too long, please contact our Customer Service (contacto@superdecor.pt or +351 227 335 256) and we will try to satisfy your request.

 

Alert: Due to the pandemic situation and the current volume of orders, we inform that the processing and shipping times for orders, as well as customer service (phone, email and chat) are subject to delays. We are strengthening the online store team in order to be able to respond to all requests as soon as possible.

If for any reason our product does not entirely meet your expectations, you may change or return within 45 days.

To initiate online the request for change or return of your order, you must:

1. Log in your account
2. Go to “Orders History”
3. Select the order and products you want to Change or Return
4. Click in Return/Change and follow requested steps. 

You can choose between the pickup at your address (free service for the first pick up try) or send by a carrier of your choice (shipping costs borne by the customer).
In all cases, products must be delivery to the carrier well packed, reason why we advise to keep the original packaging.
In case of failure to collect the return, the cost will be charged equal to the shipping costs for each additional attempt.

If you want to return, the refund of your purchase will only be according to the itens returned and will be processed in the next days, after we receive the product in our warehouse, and through the same payment method used in the purchase. Be aware that in case of payment by Credit card it will depend of your Bank.
The Shipping costs aren't returnable.

We do not accept Changes or Returns of Cutting Items and Curtain Services, as well as Special Orders like Custom Carpets.

If, eventually, the shipping package is damage, you must check is contents at the delivery moment and submit the complaint to the carrier. In the next 24h, you have to contact the Custom Service Superdecor, by the e-mail info@superdecor.pt , or by number. +351 227 335 256.

Refunds are not accepted in case the product is damage by incorrect packaging of the order by the transport company, being that, the customer has always do the necessary checkup in both packaging and on the product.

The same is applied in case you receive a packaging in good conditions but the product inside damage.

The Customer Service will evaluate your situation and initiates an investigation process. You should also carry out the photographic registration of the damages on the packaging or the product and attach to your complaint.

Remark: Whether in case of damages in the transport, loss of the order, or even in the impossibility of delivery, the Custom Service Superdecor can take until 14 working days to confirm the occurrence. During this period no refund can be made.